Home > Corruption, Human rights, Papua New Guinea > PIH – the hospital of DEATH

PIH – the hospital of DEATH

From Little Green Palai

The Pacific International Hospital has a bad reputation

The Pacific international Hospital’s “No Cash, No Treatment” policy has  resulted in yet another death – this time of a 10 year old boy.

Kua Dom,  was rushed to the private hospital  by his mother on the 3rd of January  following severe stomach pains but staff at the hospital refused to treat  the boy  because the money  his mother had on hand at the time of the  emergency was insufficient.

Kua’s  father, Steven Dom, a senior army officer   who was away on duty travel in Wewak gave   assurances that he would pay the hospital bills  later that day  but even that  arrangement was not satisfactory.

Albert Tagua,  a close family friend said on Facebook:  The father desperately tried to remit some money into his wife’s  account but  due to the long weekend and long cue at the banks, the transaction went through after lunch.”

By then young Kua’s condition had worsened.  He was coughing blood but still wasn’t enough to convince PIH staff that the boy desperately needed help. Kua was then  rushed to Port Moresby General  Hospital and died in the afternoon.

Just three days earlier, on new year’s eve,  Philomena Eileen Ore,  nearly lost her three week-old baby at the PIH when she too was refused treatment.  It wasn’t because she didn’t have the money. She simply  couldn’t pay  her daughter’s bill upfront using the hospital’s EFTPOS due to a systems failure.

“I had no cash and I was going to use the card but the system was down,” she said.

“Even though I gave them assurances that my family would go to the ATM and return with the cash while my baby was  attended to, the [the staff] couldn’t be bothered.”

There are numerous cases that have come to the fore in the last three years.  In 2010, the  PNG Exposed blog  saw more than 50 responses  to article by Dr. Joshita Amai, which highlighted cases where patients had not been treated fairly.

One of the commentators posted on the blog saying:  I saw a patient die there one afternoon… they wouldn’t resuscitate the patient because he needed to pay  a K500.00 kina deposit first. The relatives… brought back the money to no avail. The poor man passed away while they went to get money…”

In a scathing but rather obvious revelation,  Dr. Amai said  the policy of the hospital is to make as much profits as possible and that they operate as a 24 hour hospital

“Twenty-four-hour service demands a significant number  of medical doctors and nurses.” 

Those who work at the hospital have also revealed that PIH  doctors are sometimes asked not to announce the deaths of intensive care unit (ICU) patients for a few days so the hospital can make significant profits of K6000 a night from keeping that dead body.

Dr. Amai went further to say that because PIH is a hospital with bad reputation, not many doctors want to work there. She  also revealed that the management  recruits  foreign  doctors who are under-qualified or unable to practice in their countries of origin for one reason  or another.

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  1. Gary wiseman
    January 5, 2012 at 8:15 am

    This is such a tragedy. I feel the hospital,doctors,and all the staff should be held legally liable for any death!!!!

  2. Wol Naiko
    January 5, 2012 at 8:31 am

    I do not take my family there after my first impression of its services in 2007. I took my wife there for heart burn complains. I was new to the city then & thought I’d seek professional medical service as the name siad it so.

    What I thought to myself was a simple diagnosis & treatment, I ended up paying K500 for services which I thought weren’t necessary such as an Xray. They even asked here to follow up after one week, which we never did & I do not take my family there anymore.

    I do not believe in many of the Indian doctors working there. I do not think they are as qualified as PNG doctors.

  3. Paul Amatio
    January 5, 2012 at 8:43 am

    This is disgusting.

    The Health Authorities MUST act now and revoke the hospital’s licence or something and close down this money hungry place? Review all the doctors’ qualifications and send them all back to wherever they came from.

  4. Renai Kedea
    January 5, 2012 at 10:35 am

    In 2009 September, my mum was taken to PIH for treatment…she suffered of a heart condition. At the time she was taken to PIH her condition was somewhat stable, nevertherless she was treated at the first instant, and paid with whatever money my dad had at the time. But because she had to stay overnight for observation and more diagnosis, and her condition seemed to have worsend more money had to be paid. My dad heard the cheque book with him and said that he would write a cheque and give it…but the staff refused to accept the cheque. So my mum stayed there at the emergency without been attended to and her condition seemed to have worsened…my dad pleaded with them that she should be seen to because he was sure to pay cash in the morning, but to no avail. So my dad made the decision to go to POM Gen, by then it was 4am in the morning…When they arrived at POM Gen, the doctors there where so helpful and they tried everything they could to bring my mum back to life, but unfortunately she had died….If only she was brought to POM Gen in the first instant…my mum would still be alive…I know…

  5. hosea malana
    January 5, 2012 at 11:50 am

    That is the truth about PIH. I in-law nearly passed away there when we admit here there. Some of expatriate doctors do not know establish what type of sickness a person has. Even though we paid K4000 for the staying there for 2 and half day nothing she was not even stabilsed so we had to take to PMGH and was treated there. The local professional doctors were able to stabilise at a mere K50….

    PIH is a money minded private hospital and steal money from PNGeans. They do not know what service is….. bunch of hippocrites…2012

  6. Allan Lumatavi
    January 5, 2012 at 12:03 pm

    This is not about who is rich or poor, it is about saving a life. This hospital has to stop it’s operations. I can’t help it but to comment: Why can’t the government look into this situation, learn from it as this is very very serious and start doing something about the POM GEN HOSPITAL so that we the people can benefit from it and also be treated fairly and not from an Indian hospital based here in POM.

    Full of shit PIH….. Sorry for my language.

  7. Wala Bray
    January 5, 2012 at 12:26 pm

    I can support the story, sometime last year 09/09/2011. My son and I called into PIH for check up after his school cultural show. We arrived at 1330pm and requested to see a doctor, so the morning shift lady at the counter got my name and passed it on to the person who searches for the files. She told me to take a sit and wait.

    Knowing she was going off, she should have left a note or advised the other person coming in.

    I waited with my son feeling sick and tired at the same time while my son sat on the side and watched TV. He kept laughing at me, because I was dozing off to sleep on the chair. My head going down til I felt my head hanging.

    I went to the afternoon shift lady to check and she asked if I had checked in. This was going towards 230pm. She got my name again and told me to take a sit. So frustrated I told her “I have been here for almost an hour and they still have not found my file!”

    Anyway, took a sit and waited….still nothing. I went back and asked and they told me the Doctor was attending an emergency and won’t be available. I just told them off “that I have been sitting there nodding my head with patience and never got told that the doctor wasn’t availabe for nearly 21/2 hours. I could have gone to another hospital for treatment.”

    My son and I stormed out with disgust and went down to St. Mary’s Clinic by 4pm. We were treated straight away, got our blood test and xray done. By 6 – 6.30pm we were out and off home.

    I don’t think PIH cares about peoples lives, they just want money.

  8. Maximillan
    January 5, 2012 at 3:29 pm

    There is also one thing I noted with the way PIH operates. They stop helping you the moment they realise payment is not readily available, but NEVER will they suggest alternative, more affordable options like PMGH. You will be left there to die if you, yourself dont realise their greed! The irony is if you do make payment and it turns out to be serious, you get sent to PMGH anyway for 5 times as much as you would’ve paid (or more) than if you jst went there directly in the first place.

  9. Alex Itaar
    January 5, 2012 at 3:38 pm

    I had the same experience at that hospital almost 2 yrs ago where we ended paying more then K1000.00 for 6hrs max at the Emergency section. My father passed away even after the multitude of prescribed medication.

    And i wonder what will happen to our new Super hospital if they are to manage it?

  10. Mathias Sikari
    January 5, 2012 at 5:13 pm

    I agree pih must close. My wife was also refusd treatment in 2003, n died at PIH. Pls contact me 4 mo info. Matt

  11. JOMA 99
    January 6, 2012 at 2:35 pm

    Dr. Amai also revealed that the management recruits foreign doctors who are under-qualified or unable to practice in their countries of origin for one reason or another ” ===How true is this!===

    … in 2005, one of the doctors there (Indian) told me that I was not going to gave children! I almost got divorced :)— this is 2012 n I have already 4 children… —

    PNG mas dumping ground blo ol displa lain!!!..

    • JUDY
      January 7, 2012 at 2:59 pm

      JAMA,

      You said it…”Papua New Guinea is a dumping ground, ” for not only those Indians doctors,but every other non Papua New Guinean in whatever capacity they operate under all around our country.There is no proper Checks/Balances from any Authorities in Papua New Guinea,regarding every foreigners that steps into our country from all our Boarders,sea air or by boats.Yeah,it seems we are the dumping ground.

  12. Rolf
    January 6, 2012 at 3:39 pm

    I have lost both my parents within the space of 14 months between 2010 and 2011, both of whom had gone to PIH. My mother who was unable to be resusitated at the Emergency and my Father who was treated, ( before which I was told to pay for a multitude of tests that were apparently a neccesity to make a diagnosis of my Fathers condition) was held for observation for 2 nights and then released with just medcation and told to return for a medical reviews at particular times (eventough he was unable to walk). During the space of 48 hours plus, I had to desparetley source out cash and pay the medical bills amounting to more then K5000. After the passing of my Father a month later I returned to PIH to gather copies of Reciepts and Discharge Notices, Medical Certifcates and the such to lodge a Medical Insurance claim, but the staf and mangement havebeen uncooperative and insensitive to my pleas. I am yet to recieve any positive feedback to date.

  13. January 6, 2012 at 6:44 pm

    PIH MANAGEMENTS RESPONSE FOR THE ALLEGATIONS CIRCULATED IN THE MAILS AND IN SOCIAL MEDIA NETWORKS

    First of all, we outright deny any and all allegations levelled against Pacific International Hospital and it’s staff, as has been widely circulated in emails and in the social media networks recently.

    We also state that a whole lot of untruths and distortions have been written about the Hospital, Doctors, and Nurses and that we welcome any investigation and will endeavour to co-operate fully with the respected offices and authorities in order that the real truth can prevail.

    At this juncture, PIH cannot respond to all the false accusations levelled against the hospital and it’s dedicated staff as we are required by the law to respect the patient’s and his parent’s confidentiality at all times. If and when the parents’ consent to the medical information being made public is received, PIH will be gladly provide the real facts of the situation.

    PIH stands firmly by it’s Mission Statement and Corporate Vision. PIH has never refused emergency lifesaving treatment in life threatening conditions and has helped save many lives on humanitarian grounds.

    CHIEF OPERATING OFFICER
    PACIFIC INTERNATIONAL HOSPITAL

  14. hosea malana
    January 9, 2012 at 11:53 am

    CEO- comments is very contridicting. what you are saying is totally untrue. Do not mislead the PNG public.

  15. Tess Toreasa
    January 10, 2012 at 9:06 am

    This is no news to me. Last year (2011), my late brother in-law was admitted to PIH and was supposedly discharged with a drainage tube still attached to his back. As soon as he arrived at his daughter’s house (Rainbow estate – Gerehu), he felt very ill again and my husband had to rush him back to PIH. Still with the drainage tube attached to his body, he was then referred to the Pom General Hospital the next day, where he died after spending a night there. My late brother in-law paid some hefty amount for being admitted to PIH for about two weeks but did not survive.

    How can the CEO deny such allegations? Are you mostly present at the emergency or outpatient rooms when the patients present themselves at PIH? Do you witness most cases?

  16. George Ringin
    January 10, 2012 at 1:07 pm

    The reply from the PIH CEO is total rubbish, I have witnessed his staff refusing to treat patients because of non payments. A year ago I witnessed a an elderly woman who suffered a stroke and rushed to PIH being denied medication. Relatives pleaded with the staff for attention as the daughter was away in Cairns for work and she would pay for the costs upon her return. She even phoned the hospital explaining the situation. PIH is an inhuman organisation and deserves to be closed and the owners thrown out of the country. If they are only after money then they can go and start their business elsewhere. I urge the public to to speak out against this!!

  17. January 11, 2012 at 3:59 pm

    FACTS BEHIND THE TREATMENT PROVIDED TO THE PATIENT ON 3RD JAN 2012 AT PIH EMERGENCY ROOM – PIH STANDS FOR ITS DEFINITION.

    Dr Joseph Aina duty doctor at PIH Emergency Room attended to the said patient, a 10 year old male child on 3-01-2012 at PIH ER, on his arrival at 12:30 pm, not at 9.30 am as alleged in the e-mails circulated in the last few days. The child was brought in by the mother and presented with a four day history of abdominal pain, vomiting and diarrhoea. The patient is 10 years old, Male, weighed 60 Kilograms.

    As per history given by the mother, the patient was suffering from the abdominal pain, vomiting and diarrhea for the last 4 days. The mother first took the patient to JBK Medical Services, who referred the patient to PMGH. The mother however decided to bring the patient to PIH.

    Upon presentation the patient’s vitals were: T 36Deg, Pulse 110/min, Respiratory Rate 30/min, BP was 90/60mmHg. Clinically, the patient was septic and severely dehydrated.

    The treatment was commenced immediately, the doctors tried their best to get a vein to start the intravenous fluids, but the veins were collapsed and an emergency procedure of venous cut down was performed on the leg vein by Dr Laiam Kirau to get intravenous access. After the successful cut down, IV line was inserted; antibiotics and appropriate IV fluids were given to stabilize the patient. Due nursing care was given by the Emergency Sister In charge Sr. Rose Hal. PIH did not demand any procedure or treatment fee as it was a lifesaving emergency procedure.

    The patient did not vomit any blood, as alleged in the circulated e- mail. PIH doctors provided prompt and immediate attention and appropriate first line medical care was given to the child, even though the PIH emergency was full of other patients at the time due to the holiday period.

    After the patient was successfully given the appropriate first line medical care, the doctor advised the mother for admission, but due to financial constraints and severity of the illness, the family, upon doctors’ advice agreed to refer the patient to PMGH. PIH has no knowledge and was never made aware of the father’s attempts at transferring funds for admission and further treatment at PIH, as alleged in the e-mails.

    The child was not rushed to PMGH as alleged, but was referred to PMGH after proper referral arrangements were made by the PIH referring doctor with Dr Jack at Accident & Emergency Department at PMGH to accept the patient for admission and further care. The patient was treated at PIH emergency room with intravenous fluids and IV medications until 4.30 pm and was then transferred to PMGH in the PIH ambulance with a nurse escort and a detailed referral note from the PIH doctor.

    The child’s serious condition was explained to the mother by Dr Aina, from time to time during the brief stay at PIH. We made all possible efforts to save the patient’s life and were successful in reviving him but he was critically ill and needed to be referred to and treated at a Tertiary Care Facility.
    The patient was brought to PIH after 4 days of sickness. Unfortunately the mortality rate for such late presentations in such a medical scenario is extremely high. We are sad to learn that patient succumbed to his illness and we pray that Almighty God rests his soul in eternal peace.

    PIH stands by it’s Mission and Vision Statement – PIH has never refused emergency life saving treatment in life threatening conditions and has helped saved many lives on humanitarian grounds. We have written off over K350,000 in unpaid bills in the last few years and that is certainly ample proof of our magnanimity and corporate social responsibility.

    Whilst we never stop treatment, we do transfer patients to the public hospital once they have been stabilized if they are unable to afford further private care or need to be treatment at a Tertiary Care facility. We always give the patients an estimate of their costs and choice to stay at PIH or get transferred to public hospital. Truth of the matter is that the hospital has to foot the bill as corporate social responsibility, for many such emergency cases, because some relatives do not honor their commitment to come and settle the bills. Perhaps they simply can’t afford it, but we as a private institution do not get any government subsidy or Ausaid and other NGO funding to be able to provide free care.

    All resident doctors, permanent or moon lighters employed by PIH are constantly under supervision or working in consultation with senior consultant at all times. Like every service providing institution, one consultant in every discipline of medicine is on-call every day and every patient of concerned are always notified to the consultant.

    With regards to the Hippocratic Oath, in Papua New Guinea, the Papua New Guinea Medical Board is the Custodian and Guardian of the PNG Medical Practice Code of Ethics, which housed the Hippocratic Oath. All medical services providers respect the PNG Medical Practice Code of Ethics. The Medical Board of PNG is the body that polices and ensures that all medical services providers, individuals or institutions adhere to the PNG Medical Practice Code of Ethics. At Pacific International Hospital we practice evidence based medicine with respect to the PNG Medical Practice Code of Ethics.

    Please note this statement has been prepared and made entirely voluntarily by all the undersigned staff and no one has been coerced, forced or otherwise induced in any matter whatsoever by the Management to do so.

    Peter Kennedy- Chief Operating Officer, M.A, D.H.A, M.H.M (U.K), M.B.A.
    Dr. Amyna Sultan, MBBS, MD, FAAO, Diplomat American Board of Ophthalmology – Medical Director &Consultant Ophthalmologist
    Dr. Paul Mondia, MBBS, M Med (Internal Medicine) – Consultant Internal Medicine
    Dr. Onne Rageau, MBBS, M.Med (O & G) – Consultant Obstetrician & Gynaecologist
    Dr. Mathias Sapuri, MBBS, DGO, M.Med & O & G, DRACOG, DRACGP, FACTM
    Consultant and Head of Department – Gynaecologist & Obstetrics
    Dr. Frank Torova, MBBS, M.Med (Surgery) – Consultant General and Trauma Surgeon
    Dr. Ringko Sitaing, MBBS, M.Med. (Anaesthesia) – Consultant Anaesthetist
    Dr. Ronald Galicio, MD (Internal Medicine) – Consultant Cardiologist
    Dr. Pius Umo, MBBS, M.Med (Radiology) – Consultant Radiologist
    Dr. Nitin Datir, MBSS, MD (Paediatrics) – Consultant Pediatrician
    Dr. George Pariwa, MBBS, M.Med (Internal Medicine) – Consultant Physician
    Dr. Faisal Qureshi, BDS (Dentistry) – Consultant Dental Surgeon
    Dr. Nick Dala, MBBS, M.Med (STI / HIV) – Emergency Doctor
    Dr Joseph Aina, MBBS – Emergency Doctor,
    Dr Kamilus Kuringi MBBS – Emergency Doctor
    Dr Laiam Kirau MBBS – Emergency Doctor
    Dr Vaishali Datir MBBS – Emergency Doctor
    Dr Melissa Galicio – MBBS, Ward Doctor
    Dr. Madhuri Yellamelli MBBS, DPM (Psychiatry) – Ward Doctor
    Dr. Felicidad Cabrera, MBBS, MD – Emergency Doctor

  18. Dr.Lina
    September 9, 2012 at 5:10 pm

    Deeply sadden to hear that this time the victim is a 10 years old child. I would like to say to Dr/Amyna Sultan (owner and the major criminal in PIH) that this boy is in the age of your only kid. Would you accept something similar to happen to him?

    If this had happened in your country PAKISTAN and under Islamic low that you follow there, the penalty for such crime will be (eye for eye) which means your penalty for killing such a kid is killing your kid(son).how would that feel ?It is just how Kua’s mom is feeling now.

    You know Amyna Sultan how massive and ugly are the crimes that you had conducted through this hospital and when you felt that PNG people are in stage of awakening and had enough of such practice, you sent your son to Australia because you afraid that the relatives of one of the lots of people whom you killed will attack and kill your son in the road. You also are walking in the hospital with fear as you know that you really deserve a proper punishment as ugly as your crimes and I am very sure that you receive it one day.

    The one who is writing this long ,funny statement is calling him/her self CHIEF OPERATING OFFICER .Who is that ?does he or she has a name at all ?!!.It must be you Dr/Amyna Sultan the one who wrote this statement and as usual you scared and paranoid to be uncovered as the owner and the planner of all of that unethical/illegal practice. I would like to say that people in PNG are not as stupid as what you think and your lies will not cover you anymore.

    Over last 10 years the hospital management used to lie by saying that the hospital is owned by an Australian guy called Pop who lives in Australia and doesn’t Visit PNG usually so whenever any crime happen at this hospital they thought they can link it to that imaginary owner but it is lately very well know that the Indian Sultan family are the owners of PIH and share holders of other similar business in PNG.

    The fact that PIH had used Dr.Sapuri as a watching dog to cover for their crimes and facilitate the licensing and the employment of very under qualified foreign doctors is not protecting such business,as what PIH people thought, It is rather had blew the whistle on the entire corrupted PIH policy and uncovered their unethical alliances such as Dr/Sapuri who is using his position for that.

    Back to the stamen above ,I would like to say that none of the named doctors had signed it ,as per alleged .I am still in contact with some of them as friends and they did tell me that they were shocked to see their names were used without even their permission. Furthermore, the statement is dated by the Jan 2012a and it has the name of Dr .Madhuri who left the hospital in 2009 after her husband who is an administrator officer ran away when he was asked to forger some certificates for doctors to uses it for the department of labor. So how it comes the hospital is still using her name and other 2 names of doctors who are not working for PIH anymore.

    Finally and Ironically, if the above (unknown) Chief operating officer think of writing another statement that lists the name of doctors, nurses or administration personal who resigned from PIH due to the very bad records of PIH, the list will be jammed by names and way longer than the above one.

  19. amanda
    November 18, 2012 at 10:46 am

    I agree with that .

  20. Dr. Common Sense
    November 19, 2012 at 1:55 pm

    Come on top shots in PNG media, over to you to find out and inform PNG about what is going on at PIH. Too many worms coming out of the can. These are good investigative work here. Serve us some of these and less on crime, rape and stealing money staples. Sori tru to those of you who have lost your loved ones at this hospital. This comment page is just too full of negative remarks and depressing. Please do yourselves a favour. Take responsibility for your health and begin regular checks at POMGen labs through your general practioners for very affordable bloodwork that can tell you what you need to pay attention to in your own body or of your immediate relatives. This prevents rushing to PIH at critical stages to be given the all too common proven responses. Seems to me they’re paramount in profit than service. So it is safe to say “no money, no treatment. Come on now PNG we’re worth more than that. Let’s choose to be smarter. Take your money to a doctor who cares. Stop giving to one who doesn’t. You may be saving your own life.

  21. Paul
    January 23, 2014 at 9:59 am

    That’s a sad case and my condolence to his parents.

    We must differentiate a private Hosp to a public Hosp. Though all Hosp and staff have a duty of care, one cannot rock-up and demand treatment. This is the difference. PMGH is 2km away, better go there on the first place.

    Secondly, a credit card is another way to deal with such circumstances and pngeans must learn fast.

    Thirdly, PNG’s must learn to budget and leave money behind for emergency whatever incident it may be…

    Private health insurance is an option to deal with such tragic circumstances.
    Finally, gov needs to pull up her socks and improve care in public hospitals.

  22. Matt Sikari
    January 24, 2014 at 8:10 am

    In 2003, I was away when my wife fell ill and so my neighbour, a pilot drove my wife to PIH for treatment. They wanted payment first before she could be attended to. My pilot neighbour pleaded for them to help as he is a pilot and would pay later, or until they contacted me. She died at PIH, she was only 30 years old, and left 2 youngs kids. The doctor on duty arrange for pih ambulance to take her to pom gen, she was already dead when I arrived. I never again went to PIH, and won’t be, for the rest of my life.

  23. Silu
    March 17, 2014 at 11:39 am

    To the CEO of PIH – What CRAP!!!! I too have been at PIH and I have experienced first hand how PIH operates. I even lost a dear uncle to PIH’s carelessness and greed for money! Go to HELL!

  24. Jay
    September 25, 2014 at 3:22 am

    Why are we putting up with this non-sense money-making materialistic and unethical organisation that likes to employ these problem foreign doctors who like to show off with all their titles and degrees that no one cares about?

    Chief PIH Operations Officer, listen: When a person is sick, he doesn’t care how many degrees you have. All he wants is to get well. But sadly you will not treat him unless he pays and even if it means death!!

    CLOSE THIS TOOL SHED. IT’S NOT AN HOSPITAL.!!!! What are the authorities doing?????????????

  1. January 9, 2012 at 4:04 am

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